QMplus is our Virtual Learning Environment, which we use for almost everything; therefore, it is important that you learn how to use it efficiently. The E-Learning Unit will show you how best to use QMPlus, Q-Review and other e-learning systems for your studies.

The first step in becoming an official student of the University is to complete online enrolment. This is where you provide us with your academic and personal information and upload a photo for your student ID card.

Information about your Enrolment 

Please see the tabs below for more detailed information about each stage of enrolment and what you need to do to become a fully enrolled Queen Mary student!

The Enrolment Timeline

The Enrolment process will start for you once your place at Queen Mary has been confirmed and you have been invited to complete Online Enrolment. Please see our ‘Enrolment Timeline’ for guidance on when you should expect the enrolment process to begin and when you will have access to your IT account details.

When will I be invited to complete Online Enrolment? (Stage 1)

You will be sent an email from the Admissions Team confirming your place on your programme and inviting you to complete Online Enrolment in MySIS (the student record system), along with your MySIS login details. You can start Online Enrolment as soon as you have received this email - the subject line is 'Online enrolment now available!'.

These emails are not sent out to all new starters at the same time so please do not be concerned if you have not received your invite but know of others who have (and vice versa). You can start Online Enrolment as soon as you have received the invitation and have access to the task in MySIS. For students starting in August/September 2021, we expect that these emails will be sent out by 6^th September 2021. 

This email is only sent to students who have accepted their offer and met all the conditions of that offer. It will be sent to the personal email address you provided during the application process.

If you have less than 2 weeks before your programme start date and you haven't received an invitation to complete Online Enrolment (remember to check your junk folder!), or if you cannot access MySIS, please contact the relevant Admissions Office.

Please note that Admissions cannot help you with completing your enrolment so please only contact them if you have not received your email inviting you to complete Online Enrolment:

• Undergraduate (excl. Medicine & Dentistry): admissions@qmul.ac.uk / +44 (0)20 7882 5511
• Undergraduate Medicine and Dentistry: smdadmissions@qmul.ac.uk
• Postgraduate Taught: pgtadmissions@qmul.ac.uk / +44 (0)20 7882 5533
•  Postgraduate Research (PhD, Research Associates): research-admissions@qmul.ac.uk

Please remember to include your student ID number in any correspondence!

What is Online Enrolment and how do I complete it? (Stage 2)

Online Enrolment is a task that you are required to complete via your MySIS account. You will only have access to the Online Enrolment task after the Admissions Team have emailed you to confirm your place and invited you to complete the task.

You will be asked to confirm with us your academic and personal information, upload a photo for your student ID card, provide us with a copy of your official identification and tell us how you will be paying your tuition fees.

Documents required for Online Enrolment: As part of Online Enrolment you will need to upload documents that confirm your identity and/or nationality. Students from the School of Medicine and Dentistry may be required to provide additional information relating to a health questionnaire, DBS check and/or EPP clearance.

You will receive an email to confirm that you have completed the Online Enrolment task successfully. The email subject line is ‘Thank you for completing Online Enrolment’.

After completing Online Enrolment you will also receive an email from the Fees Office with guidance on how to pay your tuition fees. The email subject line is ‘Tuition Fees - Funding Option’. Depending on how you will be paying your fees, you may also receive an invoice from the fees office within a few days.

Please read these emails carefully and note that you will not be fully enrolled until you have paid your fees, or made provision to pay your fees (e.g. set up a payment plan, provided proof of sponsorship) with the Fees Office.

Once you have successfully completed Online Enrolment, the next stage of your enrolment is Queen Mary Enrolment. Please note – you are not a fully enrolled student yet.

Helpful tips:

• Once you have access to MySIS, you’ll see that Online Enrolment is available via the 'My Enrolment' option on the menu along the top of the page.
• You will need to upload a photo of yourself under 'Photo Upload' and a photo of your identification (e.g. passport) under 'ID Upload'.
• If your telephone number is not being accepted, ensure you have selected the correct country code and your number is in a valid format.
• Your progress will be saved and you can revisit the task at any time to amend information until you submit the Declaration. Submission of the Declaration is the final step and completes the task.

If you have access to the Online Enrolment task but need some help, please see our FAQs or if your query has not been answered then contact your Enrolment team:

• Undergraduate Medicine and Dentistry: smdadmissions@qmul.ac.uk
• Postgraduate Research (PhD, Research Associates): pgrenrolment@qmul.ac.uk
• All other students should email enrolment@qmul.ac.uk

Please remember to include your student ID number in any correspondence!

What is Queen Mary Enrolment? (Stage 3)

Once you have completed Online Enrolment in MySIS, Academic Registry will start Queen Mary Enrolment. This is where checks are carried out on the information and documents that you have submitted and we check the information we have about your tuition fees. We expect Queen Mary Enrolment to start in early September.

There are two outcomes to Queen Mary Enrolment:

1. Full Enrolment: If you have provided all necessary information and documents and we have been able to confirm you have paid or made provision to pay your fees we will fully enrol you.
2. Temporary Enrolment: If we require clarification on any of the information or documents you have supplied or you have not paid/made provision to pay your fees with the Fees Office, we may temporarily enrol you and email you to advise what we need from you. Guidance on how to resolve your temporary enrolment is available. If you have arranged your fee payment but Online Enrolment and Queen Mary Enrolment have been completed on the same day we may also temporarily enrol you whilst we confirm your fee status.

Please check your email regularly for confirmation of your enrolment status. We will always send an email to the personal email address you have given us to confirm what your enrolment status is and the email subject line is ‘Enrolment at QMUL’.

You can also check your enrolment status within the ‘My Details’ section of your MySIS account.

Whether you are fully or temporarily enrolled, you will be able to collect your student ID card and will receive access to other services. Visit our webpage to find out what you will have access to once Queen Mary enrolment is complete.

Student ID Card Collection (Stage 4)

Once you are fully or temporary enrolled, you will be able to collect your ID card. Please see our ID card collection webpage for the latest guidance on where and when you can collect your card.

Immigration Permission to Enrol – Visa’s

The UK Government requires us to check that you have immigration permission or a status that allows you to undertake your studies in the UK. Our 'Immigration Permission to Enrol' webpage explains what you will need to show us to prove that you have immigration permission or a status that allows you to undertake your studies in the UK.

The information on this page does not apply to:

• British and Irish citizens;
• European Economic Area (EEA) citizens who have arrived in the UK before 01 January 2021.

Resolving Temporary Enrolment

If you have been temporarily enrolled, this may mean that

• we are missing some information from you,
• the information you have provided to us was not sufficient,
• you have not paid or made provision to pay your tuition fees,
• we are processing your payment/payment information, or
• you are a medical student and you haven't completed all of the health checks required

Please be advised that there is a deadline for you to resolve your temporary enrolment and become fully enrolled. You will receive an email confirming your temporary enrolment status, a deadline to complete your temporary enrolment and instructions on what you need to do.

Please see our guidance page for an overview of the reasons for temporary enrolment and how you can resolve it.

Once your temporary enrolment has been resolved and you have been fully enrolled, you will receive an email to confirm this and the subject line is 'Enrolment at QMUL'. You can also check your enrolment status within the ‘My Details’ section of your MySIS account.

Enrolment and Temporary Enrolment Deadlines

You must complete your enrolment by a given deadline. The enrolment and temporary enrolment deadlines are published online. If you have been temporarily enrolled, you will be given a deadline in order to give you some time to resolve your temporary enrolment. 

What will I have access to when Queen Mary Enrolment is complete?

Once you are fully or temporary enrolled, you will be able to access certain Queen Mary facilities and services, as well as being able to collect your student ID card. Please see our webpage for guidance on what you will have access to once Queen Mary Enrolment is complete.

Distance Learning Enrolment

If you are on a specific Distance Learning programme, please see our guidance for you on our Distance Learning Enrolment webpages.

Please note that if you are not on a specific Distance Learning programme (i.e. you would normally be campus-based), then the Distance Learning enrolment pages do not apply to you.

Frequently Asked Questions - FAQs

We view our list of Frequently Asked Questions surrounding Enrolment and your first few weeks at Queen Mary.

Who to contact if you need support

Please be advised that during the enrolment period, all teams and services receive extremely high volumes of enquiries. Therefore, we aim to respond to you within 10 working days where possible. Please try and see if your question has already been answered on this page or in the FAQ section before submitting an enquiry.

Please remember to include your student ID number in any correspondence!

Access to Online Enrolment enquiries:

If you haven't received an invitation to complete Online Enrolment or if you can't access MySIS, please contact the relevant Admissions Office. 

Please note that Admissions cannot help you with completing your enrolment so please only contact them if you have not received your email inviting you to complete Online Enrolment:

• Undergraduate (excl. Medicine & Dentistry): admissions@qmul.ac.uk / +44 (0)20 7882 5511
• Undergraduate Medicine and Dentistry: smdadmissions@qmul.ac.uk
• Postgraduate Taught: pgtadmissions@qmul.ac.uk / +44 (0)20 7882 5533
• Postgraduate Research (PhD, Research Associates): research-admissions@qmul.ac.uk

Help with completing Online Enrolment/general Enrolment enquiries:

If you have access to the Online Enrolment task but need some help, please see our FAQs or if your query has not been answered then please contact your Enrolment team:

• Undergraduate Medicine and Dentistry: smdadmissions@qmul.ac.uk
• Postgraduate Research (PhD, Research Associates): pgrenrolment@qmul.ac.uk
• All other students should email enrolment@qmul.ac.uk

Your timetable and general enquiries about your programme:

• Your School/Institute are your first point of contact
• Contact your School/Institute’s Student Support Officer

IT related enquiries (e.g. missing login details)

• IT Services (a ‘live chat’ is accessible via the orange button)

In need of advice and support?

• Advice and Counselling Service:
• Welfare advice and Counselling
• Support with finances
• Advice on immigration issues
• Disability and Dyslexia Service:
• Disability advice
• Mental health advice
• Specialist one to one study skills

Remember, there is lots of useful information in other areas of the New Students Website

Helpful tips

• Once you have access to MySIS, you’ll see that Online Enrolment is available via the 'My Enrolment' option on the menu.
• Next, you’ll be asked to submit some academic and personal information; the form will ask for your term-time address but, if you don’t know it yet, enter your home address and update it on MySIS once you find out.
• You can save your progress and revisit the site any time to update/change information before you submit the online form.

Any questions? Contact the Student Enquiry Centre by emailing studentenquiry@qmul.ac.uk.

Trouble accessing Online Enrolment?

If you haven't received an invitation to complete Online Enrolment , or if you can't access MySIS, contact the Admissions Office:

• Undergraduate: admissions@qmul.ac.uk

The Key Staff deal with most student queries in general. We will also allocate a member of academic staff as your advisor and there is a programme director for each degree programme.

For straightforward administrative enquiries, you should normally ask in the Maths School Office first. For general academic advice, you should normally ask your advisor first, who may refer you to the appropriate programme director, the Senior Tutor or the Student Support Officer. Their roles are described below.

HOW DO I KNOW WHO MY ADVISOR IS?

MySIS should show your current advisor, but if you cannot find who your current advisor is then please contact the Maths School Office. To contact your advisor please see Contact Information.

ADVISOR'S ROLE

Your advisor's role is to give you information and advice during your studies; in particular to discuss your academic progress throughout your time at Queen Mary. You should get to know your advisor, since normally you should ask your advisor to act as a referee for job applications, etc. If possible, you will keep the same advisor throughout your time at Queen Mary. Your advisor will normally also be your tutor for Numbers, Sets and Functions tutorials in first year. Your advisor is able to help you with any mathematical problems and able to help you with Essential Mathematical Skills.

It is normally best to contact your advisor by email initially and then arrange a meeting if necessary. It is important that you discuss with your advisor any academic, financial, medical or other problems as soon as they arise. Your advisor can then refer you to the appropriate person within Queen Mary to deal with your problem, which you may also need to report to the Senior Tutor or the Student Support Officer; see below.

Students will be required to attend at least one meeting each Semester with their advisor to discuss academic progress and personal development aims and goals (the first meeting will take place in Welcome Week). Students will be contacted by advisors to arrange a mutually agreed date and time for the meeting to take place. Informal meetings can be arranged at any time during the academic year via email or student dropping by the advisors office.

ADVISING CONTRACT

The aim of the advisor-advisee relationship is to

• foster and develop in our students a sense of value for and ownership of their education;
• actively promote our students' involvement in the planning and achievement of their academic and career goals.

RESPONSIBILITIES OF THE ADVISOR

1. Be available for advisees via email and for scheduled meetings according to School policy.
2. Help advisees to understand the academic and administrative processes of Queen Mary.
3. Help advisees to understand the expected standards of achievement and likelihood of success in certain areas of study.
4. Help advisees to decide on details of study programmes and give advice about modules.
5. Be involved in discussions with advisees and other School staff in the event of poor attendance or performance.
6. Refer advisees to other resources when appropriate, such as specialist careers or counselling advice.
7. Provide references for current and former advisees.
8. Read the Staff Intranet and this Student Handbook.

RESPONSIBILITIES OF THE ADVISEE

1. Follow email etiquette.
2. Acquire information needed for selecting modules appropriate to your study programme.
3. Seek the academic and career information needed to meet your educational goals.
4. Become knowledgeable about relevant policies, procedures, and rules of Queen Mary.
5. Be prepared with accurate information and relevant materials, such as completed forms, when contacting your advisor.
6. Read this Student Handbook.

DIRECTOR OF STUDENT EXPERIENCE ROLE

The Director of Student Experience allocates Advisors for students and oversees all aspects linked School of Mathematical Sciences enabling plan that relate specifically to overall student experience and/or success. They will be leading on initiatives to improve student retention and to enhance both the student experience and student outcomes while acting as a key link between feedback regarding teaching, the student experience and the student voice.

YEAR TUTOR ROLE

The Year Tutors organise Advisor meetings appropriate to the year group which involves looking at natural academic checkpoints/career deadlines and coordinating visits for students on a placement year. They oversee the academic aspects of advising and student welfare, in particular, engagement, attendance and performance in courseworks, tests and examinations while facilitating feedback from Course Reps and Lecturers. They liaise with Advisors and the Student Support Officer, as appropriate in regards to any non-academic aspects of advising (pastoral support) or student welfare.

STUDENT SUPPORT OFFICERS ROLE

In addition to the pastoral support provided by members of the Education Services Team, the Student Support Officer is here to help you with more complex pastoral issues.. The Student Support Officer can help with advice on the technical and bureaucratic aspects of student life, and can direct you to the appropriate Queen Mary support services, such as Advice and Counselling. The Student Support Officer provides professional support for all aspects of undergraduate and postgraduate administration and is a key member of the School's Professional Services Team, responsible for providing expert pastoral care and support to all students within the School of Mathematical Sciences as well being the link between students, the school and central college support services.

This involves:

• Create and run a variety of support mechanisms to support students throughout their student journey.
• Help students get the most out of life as a student and fulfil their full potential.
• Be the first point of contact for all students and signpost students to relevant support services and mechanisms.
• Offer advice on matters which may be impeding a student’s ability to study.
• To make the student experience the best it can possibly be.
• Manage and monitor the School’s engagement policy and offer support mechanisms to get students re-engaged with their programme of study.
• Manage the School’s extenuating circumstances policy (circumstances that are outside a student’s control which may have a negative impact on a student’s ability).
• Leading on the School’s student feedback procedures for assuring academic standards and enhancing the student learning experience.

Further information on how the School supports students can be found here - https://www.youtube.com/watch?v=OlIb9f-h2b4

WRITING SUPPORT

Learning Development works in a number of ways with students at any level, undergraduate or postgraduate, from any subject discipline, to develop the skills and practices they need to become more effective in their academic work. Areas covered include writing for academic purposes, effective reading, presentation skills, time-management, critical thinking and avoiding plagiarism.

Writing & Study Guidance is offered by Learning Development Advisers in the form of one-to-one tutorials, workshops, drop-ins, retreats and downloadable resources. We also offer a programme of PhD writing development events. In addition, tutorials on writing are offered by the Royal Literary Fund (RLF) Fellows, who are hosted by Learning Development.

Writing & Study Guidance and RLF tutorials are based in the Library on the Mile End Campus.  For more information on the range of services we offer, and to book a tutorial or workshop, check www.learningdevelopment.qmul.ac.uk. 

During your time at Queen Mary, our Learning Development team will provide you with a range of activities and resources to help you.

Writing & Study Guidance Staff are available for one-to-one tutorials in several aspects of study including writing for academic purposes, reading effectively, time-management, critical thinking, avoiding plagiarism and presentation skills. Besides tutorials, they also run drop-ins, retreats and various group workshops. Their aim is to help students at any level from any subject discipline, undergraduate or postgraduate, to become more effective in their academic work.

Royal Literary Fund Fellows are also available for one-to-one tutorials in writing with students from any discipline - their aim is to help the student develop clear, lively, accurate writing that conveys meaning with the minimum of fuss.

Writing & Study Guidance and RLF tutorials are based in the Library on the Mile End Campus. 

We offer some general guidance on mathematical writing.

The Language Centre provides a range of programmes in academic English and study skills, including in-sessional programmes for students currently studying at Queen Mary, pre-sessional programmes, foundation programmes and pre-masters graduate diplomas to prepare students for their undergraduate and post-graduate studies, courses in modern foreign languages, and courses for specific purposes

PROGRAMME DIRECTORS' ROLES

Each degree programme has a director, who decides which modules students must study within that programme. Normally, your degree title will be the title of your programme and the programme director decides what conditions you must satisfy to obtain that degree title. For full details of current Mathematical Sciences degree programmes see Study Programmes.

For joint programmes, there is also a contact in the secondary School, and Mathematical Sciences programme directors act as contacts for students on joint programmes for which Mathematical Sciences is the secondary School as shown below:

ROLES OF THE DIRECTOR OF EDUCATION and DEPUTY DIRECTOR OF EDUCATION

The Director of Education oversees all taught programmes and takes primary strategic responsibility for programme development and resource allocation. The Deputy Director of Education takes primary operational responsibility for undergraduate programmes including student information and quality assurance.   

GETTING HELP

If you have administrative or technical questions relating to a specific module then you should approach the module organiser, either at the end of a lecture or in the module organiser's office hours; see Contact Information. Many undergraduate modules, especially in the first year, have tutorials, exercise or computing classes, where you have an opportunity to ask questions of the teaching assistants (who may range from graduate students to senior academic staff). Some module organisers may also provide additional support for students who are finding the module difficult – ask about this if necessary.

PASS (PEER ASSISTED STUDY SUPPORT)

• PASS offers help with all first-year undergraduate maths modules to smooth your transition from school or work to university study.
• It consists of friendly drop-in study sessions run by student mentors who have successfully completed the first year.
• You can also pop in and talk about anything related to university life (e.g. where something is on campus).

Student mentors are volunteers who are keen to share their knowledge and experience to help you succeed. We train them to run effective PASS sessions. A student mentor explains:

PASS sessions are more like discussion groups than exercise classes. The mentors encourage you to have discussions amongst yourselves before asking for help.

For further details contact Dr Wolfram Just, see the PASS posters around the Mathematical Sciences Building.

If you haven’t already done so, you’ll be able to access your semester 1 timetable either via QMPlus or the QM_APP. On your timetable you’ll notice that timings are shown in both your local time (if you’re not on Campus) and London. Online activities will be recorded.

Teaching starts on Monday 27th September 2021. 

Arrival Guide

Before your arrival in September, you will receive a student handbook (your 'Arrival Guide'), which contains information specifically for Study Abroad and Exchange students to help you prepare for your time at Queen Mary, and to be used as a supporting guide throughout your time with us. You should expect to receive this handbook a few weeks before you arrive, as it will help you to prepare for your time in London and at Queen Mary.

When this is ready for you, we will be sure to send you a copy via email.

Pre-arrival newsletters

Essential and exciting information will be sent out to you via our 'Countdown to Queen Mary' Newsletters, which are emailed to you fortnightly. You should already be receiving and carefully reading these emails. You are able to review all previous editions here. If you are not receiving these, please let us know by emailing study-abroad@qmul.ac.uk.

Travel to Campus

If you need any guidance on how to travel to campus, please get in touch and we will happily advise you.

Travel options to campus include:

• Taxi (please ensure any taxi company you book with is fully licensed and booked in advance of travel)
• Heathrow Express and Underground: change at Paddington for Hammersmith and City Line
• London Underground: change at Holborn for Central Line

Enrolment

You will receive an email prior to arrival requesting that you enrol before arriving at Queen Mary. Once you arrive in London, you will attend a slot to collect your Queen Mary ID card. Further information will be communicated to you via email.

Further information

You can find further information for Study Abroad and Exchange students on our Global Opportunities webpages. Here you can find previous issues of our 'Countdown to Queen Mary' Newsletters, discover more about support and student services available to you and download your Arrival Guide when it is ready. Please note, all of this information will be emailed to you prior to your arrival, so please read your newsletters carefully.

If you have any questions, please contact us on study-abroad@qmul.ac.uk.

Welcome to Queen Mary University of London from Library Services!

The department of Library Services supports learning and research, providing a range of study environments to suit different modes of study, collections across the spectrum of subjects and research specialisms both online and in print, resources and guidance on how to develop the skills you need to succeed at university, and staff who are on hand to help with questions and other support. 

 We have put together information on our Welcome and Induction pages, to help you: 

• Navigate the variety of spaces, from individual silent to shared group, in our libraries and library-managed spaces. 
• Make the best use of the varied and rich collections and information sources available to you, including textbooks, research literature, databases, and archives and special collections
• Find support to develop your academic skills such as evaluating information, reading and writing at degree level. 

Need help or have questions?  There is lots of information on the Library Services website; you can also find the answers to some frequently asked questions via LibAnswers , or get in touch via library@qmul.ac.uk.  

Introduction to the Advice and Counselling Service at Queen Mary University of London

The Advice and Counselling Service at Queen Mary University of London offers a free and confidential service to all our students. Take a look at this short video to find out about our range of services, from practical, financial and immigration advice to emotional and psychological support.

https://www.youtube.com/watch?v=9f5rnorij10

Introduction to the Disability and Dyslexia Service

https://www.youtube.com/watch?v=JYrBYx5nGzM