I can't see my course what should I do? And other FAQs...
FAQs
Table of contents
1. I can't see my course, what should I do? [edit]
2. My timetable on QMplus is incorrect [edit]
I can't see my course, what should I do? [edit]
The information below assumes that you can log in to QMplus successfully, but that you can’t see the course areas that you want to.
Does the QMplus area exist and is it visible to students?
Firstly, you should be sure that the course area exists in QMplus. If your lecturer confirms that there is a course then that course might be hidden or not available to students. Please contact your course leader or departmental administrator to confirm whether your course is available to students. They are the only ones who have authority to make the course visible to students. However, if your colleagues (doing the same module) can see the course and you cannot or your lecturer has confirmed that the course is visible then please carefully follow the steps below:
1. New students – Students who have successfully completed Pre-enrolment and are officially registered on the codes will be able to see the course. If you believe you should have access, but don’t, then you should check your module registrations in MySIS (https://mysis.qmul.ac.uk) and ensure that they are correct or contact your department administrator. For contact details please go to https://elearning.qmul.ac.uk/about-us/qmplus-local-school-administrators/.
2. Returning/continuing students – It is essential that you re-enrol and select your modules (by going to MySIS in order to gain access to QMplus.
Returning students please use this link for online re-enrolment
After completing your Module registration on MySIS, please wait until the next day to check whether you have access to the course area on QMplus because QMplus updates its record overnight.
3. If the information is NOT correct on MySIS:
If you have checked on MySIS and the information is NOT correct, then you must get it updated. The QMplus Support Team cannot change this data for you, you instead must contact your departmental administrator to get the information corrected and then you will see your courses on QMplus the next day once this is done.
If you have followed these steps carefully and still you don’t have access to your QMplus module area then please contact the AskQM team. Alternatively you can raise a ticket on The IT Service Desk and attach a screenshot of your MySIS module registration.
My timetable on QMplus is incorrect [edit]
If you have issues with the timetable on QMplus it is likely that your data in MySIS is incorrect. Please check your MySIS page to ensure you have been enrolled on the correct modules, via the link below;
Can I access a module from a previous year? [edit]
Students will normally lose access to their course area at the end of the academic year when the rollover takes place. Rollover is the process of removing student activity and data from live QMplus courses.
Staff and students can access a read-only archived version of a course area from a previous year. This can be done by clicking on the ‘archive’ quick link or footer links (highlighted below) at the bottom of QMplus and then searching for the course.
Can I use QMplus on my mobile phone? [edit]
Assuming you have a phone with internet capability, you can open QMplus via a browser. The responsive theme means that it should display well on most mobile devices.
You can also use the Moodle app available via Apple App store or Google Play
There is also a link to QMplus within the QMUL mobile app.
