Who Can Help?
Physics Subject Support (G. O. Jones Building)
- For support with your subject and academic guidance your first step is to speak to your academic adviser or module organiser .
- Most academic staff hold weekly feedback and advice (office) hours and you can also schedule appointments with them.
Academic Support (Room 110, G. O. Jones Building)
- General academic guidance
- For help with your timetable
- Assisting with room booking
- MSc support and Intercollegiate MSci module registration
Please contact Leonie Dos Santos, the School Administrative Officer
Pastoral Support (Room 110, G. O. Jones Building)
- First point of contact for all students and signpost students to relevant support services and mechanisms
- Offer advice on matters which may be impeding your ability to study
- To make the student experience the best it can possibly be
- Manage and monitor the School’s engagement policy and offer support mechanisms to get students re-engaged with their programme of study
- Manage the School’s extenuating circumstances policy (circumstances that are outside a student’s control which may have a negative impact on a student’s ability)
- Leading on the School’s student feedback procedures for assuring academic standards and enhancing the student learning experience
Please contact Harvey Abraham-Green, the Student Support Officer (SSO) for the School.
Changes We Have Made From Your Feedback
You Asked: We Delivered:
You Said: It would be really useful if we could alert the school of any absences online rather than via email.We Did: Our online absence reporting form is now live on our website alongside a new detailed attendance policy.
You Said: I find some of the maths we are expected to know for intercollegiate modules is quite complicated and that this gap needs to be bridged.We Did: There is a new maths module that is currently in development to capture any topics that need further explanation.
You Said: The four hour block of lectures can be overwhelming and leave us feeling drained.We Did: Wherever possible we have changed this block so that you have more of a break between lectures.
You Said: Some markers do not give nearly enough feedback on coursework’s leaving us unable to see where we went wrong.We Did: Formal training for all markers has been implemented so standards are now very high and you should expect a great improvement.
You Said: On some courses the excel element is quite a struggle, we would appreciate some help with this.We Did: We implemented excel training sessions for any students that felt it would be of use to them.
You Said: We find PowerPoint heavy lectures very dull and not helpful.We Did: This complaint was passed on at the teaching committee and wherever possible this was considered and acted upon.
Student Support Resources
The university has a wide range of resources and support available to those who study at QMUL.
- Disability and Dyslexia Service - Support available to students (mentoring, advice, reasonable adjustments, DSA support)
- Advice and Counselling Service - Counselling, support, welfare advice, group therapy, alcohol and substance support.
- Students' Union - Student support, PASS mentors, Buddy schemes, socials, sport, societies, representation, Multi-faith centre and SU Shop.
- Careers Service - Specialist appointments, internships/work experience, job vacancies, application support
- Q Motion Fitness Centre - Gym, exercise classes, Personal trainers, changing room facilities.
- IT Support - Emails, Printing, WIFI, QMplus, password services, CopyShop.