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1. Areas of responsibility for the Q-Review service [edit]

2. Support Process for Q-Review [edit]

Areas of responsibility for the Q-Review service [edit]

Responsibility for the Q-Review service is shared between the following areas.
  1.  The Technology Enhanced Learning Team (TELT), Centre for Academic and Professional Development
  2.  Academic Applications Team, IT Services
  3.  AV Technical Team, IT Services
  4. IT Service Desk
  5.  Q-Review Bookings, Academic Registry and Council Secretariat
  6.  Staff in academic and professional services departments
The core responsibilities of each area are outlined below: 
Technology Enhanced Learning Team: Staff training and development; promotion; stakeholder communications; development of support materials and training of support staff; annual processes such as archiving and rollover; reporting; policy development. 

 Academic Applications : Server-side application support and management; running and developing annual processes such as rollover and archiving; system monitoring; capacity planning; service reviews. 

AV Technical Team: Hardware maintenance; troubleshooting in lecture theatres. 

IT Service Desk: First-line support and initial responses to user queries. 

Q-Review Bookings: Scheduling of recordings and allocation of rooms; managing opt-out requests. Individual staff members (presenters) Distribution of recordings to students/viewers; editing recordings, obtaining consent.

Support Process for Q-Review [edit]

BEFORE AND DURING THE LIVE LECTURE RECORDING – Queries go to Q-Review Bookings (qreviewbookings@qmul.ac.uk):
  1. To schedule or book a new Q-Review recording - please contact the bookings team by emailing qreviewbookings@qmul.ac.uk
  2. To make changes to a schedule or booking which has already been scheduled, but not recorded – these go via Q-Review Bookings as well (e.g. Changes to time/date/presenter/room/frequency, or changes to what gets recorded – video/projector, or changes to how the video will be released – in QMplus, email links, RSS feeds, immediately etc.).
AFTER THE RECORDING – Queries go to IT Service Desk and will be routed to correct team
  1. Problems with Q-Review i.e. no recording took place, audio missing (or for anything else that goes wrong) - these go through IT Service Desk and will be routed to IT or AV technical team to investigate, TELT will also be made aware.
  2. Help with Q-Review recording (accessing Q-Review server, editing the recording, making it available/unavailable, downloading, distribution methods etc.) - go through IT Service Desk to be routed to TELT
  3. End of year process (archiving, deleting, rollover) - go through IT Service Desk.
This is a guide only. There may be cases where a Q-Review query may need to be routed differently. Should your query not be routed in the way that you feel it should be, please contact telt@qmul.ac.uk and send to the attention of Alysa Bramble.