We hope
that you will enjoy your time with the School. However, if you do
experience a problem, we aim to solve this quickly and simply.
Full details
on the Schools Student Complaints
Policy and the more formal process of
Queen Mary, can be found below.
In essence, if
you have a complaint you should
raise this with the member of staff
concerned. If you do not feel able to
approach the member of staff concerned you
should talk with your Personal Adviser or the
Senior Tutor.
You can make
an appointment to see the School Manager or the Head of School
to discuss the matter further, if you feel the
above approach did not resolve your issue.
You are reminded that issues which affect a whole group of students should be brought to the attention of the School’s Student
Staff Liaison Committee. Equally, each School has Course Reps who are
elected through the Student Union. Details of Course Reps for the School
can be found on the Student Union website - http://www.qmsu.org/coursereps/
If your issue is not resolved through the
informal process then you will need to complete the Stage 1 complaint form and
submit this for
investigation under the Student Complaints Policy:
Most complaints are resolved at Stage 1 but
if your matter is still not resolved then there are two further stages to the
policy, which are the institutional level and review stage.
When the complaint process is finished you will
be issued with a Completion of Procedures letter explaining the final decision
and the reasons for it.
Office of the Independent Adjudicator (OIA)
If you are unhappy with the outcome of an appeal or complaint then you
may submit a complaint to the OIA within 12 months of receiving your
Completion of Procedures letter. The OIA is the independent body set up to review
student complaints and is free to students. For further information regarding the OIA please visit their website: http://www.oiahe.org.uk/
