4. Assessment

4.18. Complaints

Before submitting a complaint you should speak to a member of staff in the School, such as your Advisor or the Senior Tutor, as most issues can be resolved informally without the need for a formal complaint.

If your issue is not resolved through the informal process then you will need to submit a Formal Complaint using AskQM for investigation under the Student Complaints Policy. For further information, please refer to Student complaints. 

Most complaints are resolved at the Formal Complaint stage but if your matter is still not resolved then there is one review stage to the policy.

When the complaint process is finished you will be issued with a Completion of Procedures letter explaining the final decision and the reasons for it.