School of Mathematical Sciences UG Student Handbook 2024/25

• Read this handbook and the Queen Mary Student Guide carefully at the start of the year and refer to them later if you have a question about your course.
• Read email/s sent to your qmul.ac.uk email address frequently. This is primarily how Queen Mary staff will communicate with you.
• Check the School QMplus landing page and the student information notice boards in the Mathematical Sciences Building regularly.
• Visit your Advisor at the start of each semester and at least once again per semester, and answer email from your advisor promptly. 
• Keep your Advisor informed of your circumstances and any problems you may experience.
• Keep your full contact details up to date in MySIS.
• Submit all exercises required for each module by the stated deadline.
• Inform the module organiser if you withdraw from a module or start a module late.
• Ensure you are registered for the correct degree programme, which should be the one you were originally accepted for unless you have explicitly changed it.
• Ensure that you prearrange and respect appointments made with your Advisor and lecturers; please see Contact Information.
• Respect Queen Mary policy on harassment, which states that all members of Queen Mary are entitled to work within an environment where they are treated with dignity and respect and where harassment of any kind is unacceptable.
• Note that all Queen Mary buildings are non-smoking areas.

Updating Personal Details

It is important that Queen Mary has up-to-date personal details for all students. Please update your address and contact details online using MySIS, although a change of name must be done in person at the Student Enquiry Centre with accompanying identification. Please also ensure you notify the Maths School Office so that we can update our departmental records.

http://www.arcs.qmul.ac.uk/students/mysis-record/index.html

Communication

Queen Mary will communicate with you in a variety of ways. Formal correspondence will be sent to you by electronic letter, and it is important that you keep Queen Mary up to date with your personal details and address. You can do this online via the MySIS record system: http://www.arcs.qmul.ac.uk/students/mysis-record/index.html

It is most common for the School of Mathematical Sciences, Queen Mary and the Students’ Union to contact you by your Queen Mary email. You are assigned a university email address when you enrol, and you are responsible for checking this account on a daily basis. All major notifications and updates will be sent to you by email first.

You can access your email account by logging on to a Queen Mary computer, or, if you are not on campus, at: http://mail.qmul.ac.uk.

You can access your Queen Mary email account in various ways. You can use any web browser (on any device) or you can use the same email client you use for your private email on your computer, phone and/or tablet.

Email Etiquette

TEMPLATE:

Dear Prof/Dr/Mr/Ms XXX,

[body of email] 

Best wishes,

Email is often the best way to contact Queen Mary staff, but you must use your Queen Mary email account and include both your full name (as registered with Queen Mary) and your 9-digit student number. Use standard and correct English with correct capitalisation; do not use abbreviations or colloquialisms. Save "txtspk" for friends and family! Address staff by their title and surname: for example, Prof. Prellberg, Dr Johnson, Mr W Ng. You can check staff titles in Contact Information. If you are replying to an email then please include a copy of that email.

If you follow the above requirements then you can reasonably expect an acknowledgement within about two working days and a full reply within about five working days during term time, but responses may take longer during vacations. If you do not follow the above requirements then we may ignore your email.

• How (not) to write an email to a member of staff - a pictorial guide

Requesting References

If you want an academic reference for a job or further study, you should normally ask your advisor. If you need a second reference, you should ask another member of academic staff who knows you and your work well, but they may refuse. If this happens then you may ask your relevant Year Tutors, but only as a last resort. He will only be able to write a general reference unless he knows you well.

You should always ask a member of staff well in advance whether they are willing to act as a referee before naming them on an application form. If you ask them by email then you must follow the email etiquette above. If you need letters of reference (rather than just names of referees), you should allow about two weeks for your referees to write them and referees may refuse to provide references with less than one week's notice.

The code of student discipline (also known as code of conduct)

 

The Code of Student Discipline may apply to any action of misconduct whether it takes place on or off Queen Mary premises. The Code also applies to actions that are electronic and occur via electronic means such as (but not limited to) the internet, email, social media sites, chat rooms or text messages.

http://www.arcs.qmul.ac.uk/students/student-appeals/misconduct/

The Queen Mary Code of Student Discipline covers general student behaviour. Please respect others by refraining from talking during lectures (except to members of staff) and in the library (except in designated areas). If you persistently talk during lectures or in quiet areas of the library then Queen Mary may take disciplinary action against you; we take a serious view of behaviour that prevents other people from working.

The Code of Student Discipline applies to any action of misconduct whether it takes place on or off QMUL premises. The Code also applies to actions that are electronic and occur via electronic means such as the internet, email, social media, or other communication technology such as mobile phones.

Further details can be found here - http://www.arcs.qmul.ac.uk/students/student-appeals/misconduct/

Zero Tolerance campaign

In support of its values, Queen Mary takes a zero tolerance approach to all forms of behaviour from staff, students or visitors that might violate the dignity of others. Zero tolerance means that Queen Mary will never tolerate, condone or ignore bullying, harassment or hate crime of any kind. All members of Queen Mary have a collective responsibility to: encourage a culture of dignity and respect; to treat others fairly, with courtesy and consideration; and to challenge inappropriate behaviour when it is safe to do so. More information on the Zero Tolerance campaign can be found here: https://www.qmul.ac.uk/zerotolerance/  

Report + Support

Report + Support: tackling harassment, gender-based violence and hate crime

Queen Mary is committed to creating an environment for work and study where staff, students and visitors are treated with dignity and respect.  We have no place for bullying, harassment and hate. We recognise that these behaviours can take many forms.  Any allegation of harassment, hate crime, bullying or victimisation will be treated seriously, regardless of the seniority of those involved, and anyone found to have behaved unacceptably may be the subject of disciplinary action subject to the processes detailed in the relevant Queen Mary policies.

 

Report + Support is our secure online platform for anyone at Queen Mary to report harassment, gender-based violence or hate crime, and find out about support options. If you have experienced or witnessed any form of bullying, harassment, violence or hate crime, please see reportandsupport.qmul.ac.uk. 

 

All members of Queen Mary have a collective responsibility to: encourage a culture of dignity and respect; to treat others fairly, with courtesy and consideration; and to challenge inappropriate behaviour when it is safe to do so. More information can be found here: https://reportandsupport.qmul.ac.uk/campaigns/our-commitment.

Personal Information and Data Protection

During application and at (re-)enrolment you provide us with personal information about yourself such as relevant addresses and information about your background, which is held in systems such as MySIS. It’s important that you ensure this information is accurate and keep it up to date. Throughout your studies (or after you graduate) you may also provide, or we may collect, other personal information and you should be aware that this also includes any work you submit for assessment in the course of your studies. Tutors may occasionally use anonymised student essays (or portions from them) as part of the teaching process. We hope you will be willing to support your fellow students by allowing this, but you may opt out by contacting your Maths School Office (MB-102). Other markers of engagement are monitored to help support students. If you engage with your Advisor or other support services, notes may be kept and shared with appropriate individuals.

 

We ensure that all personal data is held securely and not disclosed to third parties without your consent, unless we are obliged to do so by law - for example the annual student record that we submit to the Higher Education Statistics Agency - or other conditions allow.

 

HESA requires us to collect details of our students’ ethnicities and disabilities as a means of monitoring the success of equal opportunities policies at a national level. This information is kept confidential and helps us to provide you with support and information on facilities and services that may be useful.

 

When you enrol or re-enrol online you will be asked to read a privacy notice about the purposes for which we use your personal data and to whom we may disclose it when required. You must read this carefully. All personal data is maintained in accordance with data protection legislation.  For more information, visit: https://www.qmul.ac.uk/privacy/ and/or contact Queen Mary’s Data Protection Officer via data-protection@qmul.ac.uk.

Use of Mobile Phones

Please do not use your mobile phone or allow your mobile phone to make any sound in lectures, classes, the library, computing laboratories or staff offices. If you do then a member of staff may ask you to leave. You must switch off your mobile phone in all tests and examinations. Allowing your mobile phone to ring during a test or an examination is a disciplinary offence that will normally lead to failure in the test or examination with a mark of zero, with more severe penalties for a second offence.

If an assessment is 'open book' the Module Organiser or the Maths Exam Board Chair will communicate clearly whether mobile phones will be allowed to be used during these assessments.

Tuition fee deregistration

When you enrol or re-enrol at the start of each academic year you agree to Queen Mary’s Tuition Fee Regulations, https://www.qmul.ac.uk/tuition-fee-regulations/ , which set the deadlines for paying tuition fees. Failure to pay your tuition fees by these deadlines may lead to your deregistration from your programme of study, under College Ordinance C3

http://www.arcs.qmul.ac.uk/governance/council/charter/