help & support prototype
Useful links for Staff
- Report a problem through the IT Helpdesk
- Find out about our drop-in sessions at Mile End or Whitechapel
- Book an appointment with one of our learning technologists
- Login to Q-Review
Turnitin UK
Useful links for Students
- Report a problem through the IT Helpdesk
- Try our set of videoscreencasts to get you started: QMplus for Students
- Find out how to set-up groups, design webpages, learning journals and more on QMplus Hub
- Have a look at the student area of the E-learning Unit website
QMplus Performance Survey
If you are experiencing performance issues with QMplus we would like to hear about them. We have created a short survey form that asks all the questions we need to help us analyse what the issues may be. You must be logged in to complete the survey.
Visit the E-Learning Unit website
Top Guides for Admins
The Help & Support area of the ELU website has all our admin guides, here are a selection of our most popular.
- How to create new courses from Module Templates
- How to bulk upload users onto a course or into groups
- How to backup and restore a course
- How to delete a course
- How to manage categories
View All User Guides
Top support questions this month...
Staff
Q: How can I give people (e.g. externals) access to my course? A: Under the settings menu...
Q: How do students get access to my course?
A: the vast majority of QMplus areas have the student enrolments....
Q: How do I hide & show a course area?
A: While you are still building your course area, you..
Q: How can I request a new QMplus course to be created?
A: Before requesting for a QMplus course area to be...
Students
Q: I can't login, what do I do? A: Are you sure you are entering your username and password...
Q: How do I personalise my QMplus info? A: You may wish to share professional interests..
Learn more about QMplus and E-learning
There are a number of ways that QMplus staff can learn more about how QMplus works:
- The E-learning Unit runs regular workshops for beginners and advanced users of QMplus - for details please type in QMplus in the title section of our bookings page.
- We have an active QMplus users group in QMplus Hub - You can find out how to join by reading this guide.
- We run a QMplus community forum which meets at regular intervals to share best practice and talk about developments in the system.
- We communicate with all interested users through a monthly newsletter. Join the mailing list now.
- We post updates and news about the system on the E-Learning Unit website.
Focus on...Bespoke sessions
If the sessions on our scheduled programme aren’t what you want (or when you want), we are also happy to run bespoke sessions that are tailored to the needs of your team. We will try to cover any topic you might need. For example, if your department is using Turnitin for student assignment submission, we could work with you to create processes specific to your team and then deliver training to those processes.
Send us an email outlining your requirements to: elearning@qmul.ac.uk
E-learning Advice for Staff
There are many ways you can get advice about e-learning at Queen Mary- Some schools, departments or institutes have dedicated local e-learning support so ask around to see if yours does.
- You can make an appointment with a member of the E-learning team to discuss your individual needs on a one-to one basis or you may ask a member of the team to assist you in providing advice on a strategic approach to the use of technology e.g. in providing feedback or in helping improve student engagement.
- Our website contains advice about how and why to use e-learning.
- We also offer consultancy services to schools, faculties and course/programme teams on e-learning
Staff & Student Guides
We have a number of staff & student guides which are divided into the following sections:
- Administering your QMplus Module
- Design and Build
- Getting Around QMplus
- QMplus Hub
- Communication and Collaboration
- Assessment and Feedback
