Getting Help and Support Throughout the Module

Getting Help and Support Throughout the Module

There is lots of support available to help you succeed in this module and the programme.

In every new study experience, you're likely to have questions about how best to achieve your goals, whatever they may be. This is especially true if you're returning to study after a break, studying in a new environment (e.g., fully online or in a new university or country) or studying in a new discipline. The important thing is to seek support when you need it.

There is lots of help and support available to you throughout your programme. We've highlighted a few key services below, but if your question isn't answered here, reach out to [Module leader] via email and he'll point you in the right direction! You'll also find links to all of the services mentioned here, under the Resources and Support tab.

Asking questions about assessments and module content

At the end of each topic, we've included a discussion forum for any questions you might have about that topic. Posting your questions about module content in those discussion forums means that everyone gets to benefit from the answers - chances are that you're not the only one wondering! If you see a question in a forum that you know the answer to or have some thoughts about, go ahead and answer - we're all learning together in this module.

There's also a forum (in the Assessments tab) for you to ask any general questions you have about your assessments. This is where you should post questions about assessment requirements and processes, and how to approach the assessment - the types of questions that other students might also have or benefit from getting the answers to.

If your question is of a personal nature and you need to ask about something that you don't want other people to know about, email [module leader details].

Managing study and assessment

If you haven't studied for a while, it can be hard to get back into the habit of academic writing and referencing. And if you haven't searched for educational research articles before, it can be tricky to know where to start. QMUL's Library Learning Support and Engagement team offer workshops, drop-in sessions, one-on-one tutorials and online resources to help you refresh your academic skills (and develop new skills!). Check out their website to see what they can offer you.

If you have (or think you might have) a specific learning difference, disability or medical condition that might impact your studies, get in touch with the Disability and Dyslexia Service. They can offer support and arrange reasonable adjustments to learning and assessment activities as appropriate. 

The Academic Integrity at Queen Mary QMPlus module is a good way to refresh your understanding of academic integrity and how to avoid academic misconduct, like plagiarism and collusion. 

Using QMPlus for the first time? Check out our QMplus Student induction to get started and find out how you can make the most of the Virtual Learning Environment.

Getting technical and IT support

If you experience a technical issue with any QMUL platform or service, contact the IT Service Desk via one of the following options:

Staying well 

The Advice and Counselling team offer a range of services and resources to help you look after your mental health and wellbeing. There is a range of online resources, or you can book an online appointment with a Mental Health Adviser or a Wellbeing Adviser to get personalised advice. There is also a confidential counselling service. All services are confidential. 

Getting support with financial and practical matters

The Advice and Counselling team can provide assistance and advice on funding your studies, and on managing your budget. They can also assist with practice matters like enrolment advice and immigration and visa advice. All services are confidential and available online.

Applying for extensions and Extenuating circumstances

We know that life sometimes doesn't go to plan and that there are things outside your control that can impact your ability to study and finish assessments on time. If you need to apply for an assessment extension, because of illness, an accident or something else outside your control, check out this guide to the University's Extenuating Circumstances process to find out how to apply and what evidence you need to provide.

Connecting with the Students' Union

The Queen Mary Students' Union  is a student-led organisation that can help and support you throughout your studies at Queen Mary. The Students’ Union can provide academic, health and wellbeing, housing and financial advice. It also coordinates and supports lots of different societies and sports clubs to help you connect with other students  - you don't necessarily need to be studying on or near campus to join in, many clubs and societies have ways to connect online.  You automatically became a member of the Students’ Union when you enrolled at Queen Mary, so make sure you make the most of what it has to offer.