As a Non-Specialist Human Support Worker you will be employed not by Queen Mary’s Disability and Dyslexia Service, (DDS), but via the auspices of an external recruitment agency called Randstad.

Randstad and DDS have worked in partnership since the 2012/13 academic year.

Once you have started work with us, Randstad will provide you with details to register on their system, which allows you to record the hours that you work with a student electronically - basically, it is an online timesheet.

After you have entered the hours you have worked the system will generate an email or a text message to the student that you support. This will allow the disabled student to authorise the hours so that you can be paid. If for any reason the student does not respond they will be sent reminders and in extreme circumstances the Disability and Dyslexia Service may be asked to authorise the hours so that you can be paid for the work you have done. One example would be where a student is too ill to authorise the hours that have been worked.

DDS

There are fifteen permanent members of staff in DDS. You will regularly meet the following people:

  • DDS Assistant Disability Adviser (Olivia Lovett). She is responsible for recruiting and allocating support workers for students and will be your first point of contact for any queries regarding your role. 
  • DDS Frontline Support Manager (Sadie Setchell). As Olivia's line manager, Sadie often helps out with any general queries in Olivia's absence.

More information about the service can be found at www.dds.qmul.ac.uk

Last modified: Thursday, 2 October 2025, 9:42 AM