Our
services to support students range from email and internet access, to
state-of-the-art teaching and learning facilities and high performance
computing in support of research. There are a number of rooms around the campus
that contain computers which students can use. You sign in using your Queen
Mary username and password. In general, any computer you use will have all the
applications that you need for your course available to you.
Your IT Account: Details
of your Queen Mary username and password will be emailed to your personal
address before you enrol.
The IT Service Desk is the first point of contact for all IT help,
support and advice
You can Live Chat with the Service Desk 24/7 http://www.its.qmul.ac.uk/contact/,
call on 020 7882 8888 or raise a ticket via the
Self Service portal https://servicedesk.qmul.ac.uk/.
Visit us in the Queens' Building on the Mile End Campus. Our opening hours are
Monday to Friday, 8am-6pm.
Print, Copy, Scan:
There are printers in the computer rooms and in the Library. The larger devices
in the Library also offer copying and scanning facilities alongside printing.
We also offer a wireless printing service. You are charged for printing and
copying by clicks (one click = one side of paper). The cost of a single side is
4p but drops to 3.5p when you print double-sided. All students get £10 each
year through your iPay account for printing and copying.
The CopyShop: A
quick, professional and cost-effective photocopying and printing service. We
can print a range of items for you, including: Theses/Dissertations, Lecture
notes, Posters and much more.
Book
Scanning Service: The CopyShop offers students a
professional scanning service. If you wish to retain a section of a publication
for study use, the CopyShop produce a clear image without fingers tips,
black areas and poor results for you.
We can also scan materials you wish to
include in your research materials in the correct format you need, for example
Research Posters.
Wi-Fi: The wireless network you use to connect your
devices is eduroam. Halls of
residence are fully networked with Wi-Fi and a wired socket in each study
bedroom. Access to e-mail, QMplus the online learning environment and other
services relevant to your study at Queen Mary is available from the internet as
a whole.
Mobile app: Queen
Mary’s mobile app is available as a native app for Android (version 2.3.3 or
higher) and iOS (version 6.0 and above) devices. The app allows you to do a
number of things on the move, including: check your course timetables, log into
QMplus and your Queen Mary email, search for and renew library books directly
from your phone.
Policies:
The use of IT facilities is covered by University regulations prohibiting, among
other things, software piracy and unauthorised computer use. IT Services
policies are published here: http://www.its.qmul.ac.uk/governance/policies/index.html