Please include information on how students’ views are represented within the School or
Institute and Queen Mary. Encourage students to use these mechanisms to raise and resolve complaints informally. Some of the main methods are outlined below. Include text on how these operate within your School unless marked optional. Some recommended text is given below (please include the given, or equivalent, text onrepresentation at QMUL level).
Please replace NSS and QMSS with either PTES or PRES if this is a handbook for PGT or PGR students.
School or Institute Staff and Student Liaison Committee
Module evaluation
Course representatives
Personal feedback to tutors
National Student Survey (mandatory text below)
Student Ambassadors (for open days, etc) (optional)
Your views are important to the School/Institute and Queen Mary. There are a variety of ways in which you can tell us what you think and share your ideas for improvements. Student representatives, elected by fellow students, also speak on behalf of the student body at the School, Faculty and QMUL-wide level via various committees, groups and meetings. More information can be found at
All final-year undergraduate students at UK institutions take part in the National Student Survey (NSS). The NSS is a nationally recognised annual survey of mostly final-year undergraduates in the UK. The survey gives you an opportunity to give your opinions on what you liked about your time at Queen Mary as well as things that you feel could have been improved.
If you are a finalist, you will usually be contacted by email early in the spring term. Please do complete the NSS, and fill it in honestly.
The NSS results are made publicly available to help prospective students make informed decisions of where and what to study. QMUL and the Students’ Union will also use the data to identify areas of strengths and weaknesses to help effect change and bring about enhancements to improve the student experience for future generations of students. Data from previous surveys are available on Unistats.http://my.qmul.ac.uk/surveys/
Queen Mary Student Survey (QMSS)
This undergraduate survey is completed by students returning to QMUL at the beginning of an academic year, and asks you to reflect on the previous year at QMUL. It gives you the opportunity to tell us your thoughts in order to help us make the changes that you need.http://my.qmul.ac.uk/qmss/
Postgraduate Research Experience Survey (PRES)
The Postgraduate Research Experience Survey (PRES) is conducted every two years.
It gives you, as a postgraduate research student, an opportunity to give your opinions on what you liked about your time at QMUL, as well as those aspects that you feel could have been improved. The last PRES took place in 2015, so the next survey will take place in 2017. Please do consider completing the survey; your feedback really is invaluable and will help us make a difference for future generations of QMUL students. http://my.qmul.ac.uk/surveys/postgrads/
Postgraduate Taught Experience Survey (PTES)
The Postgraduate Taught Experience Survey (PTES) is conducted every year. It gives you, as a postgraduate taught student, an opportunity to give your opinions on what you like about your time at QMUL, as well as those aspects that you feel could be improved. Please do consider completing the survey; your feedback really is invaluable and will help us make a difference for future generations of QMUL students.http://my.qmul.ac.uk/surveys/postgrads/
