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20. Student Services

20.11. CCLS QMplus Helpdesk

Although some problems will have to be resolved centrally by IT services as above, most other problems/questions can be resolved by our QMplus Helpdesk team based in LIF.

The QMplus Helpdesk is manned and available for assistance to students between 1pm - 5pm on weekdays during the teaching period. They can help you with any problems accessing your modules or Programme noticeboards, finding and downloading materials, uploading assignments, using the forums and chat features, posting messages, updating your QMplus profile page and diagnosing problems. Please note that this academic year these drop-in sessions may be held remotely through Blackboard Collaborate webinar links.

During induction weeks, the QMplus Helpdesk Team will be running troubleshooting drop-in sessions for any students who are experiencing difficulty with using QMplus. Students are particularly encouraged to see them at these times to help to solve early issues.

During term time, the team is typically stationed on the 4th floor and available on weekdays between 13:00 - 17:00. Students wishing to see them can make contact via e-mail to book an appointment. Please note that these one-to-one appointments will likely be held remotely over MS Teams. Outside of teaching dates, they will still be available between 13:00 - 17:00 on weekdays but only by email. 

The contact details for the QMplus Helpdesk are listed below:

Please make sure that when emailing you provide your full name and use your @hss19.qmul.ac.uk e-mail address. 

Teaching timetable

The teaching timetable will be given to you at induction. Any changes to the teaching timetable will be notified to you via your QMUL email account or via your individual module QMplus pages once your modules have been chosen.  A copy of the timetable will also be available on the Joint Programmes Noticeboard on QMplus.

Class cancellations

Notification of any class cancellations or change of venue etc., will normally be notified to you at class level OR via the QMplus page for the individual module concerned. If QMplus is NOT used by your taught module, then the academic will usually contact you direct (via email).

Reading Lists

The individual module outlines given out at induction and during the initial lectures will contain reading lists, as will most individual module QMplus pages.

Course materials (hard copies and/or books) 

If you are informed during your lecture to collect course materials then this will either be held at CCLS Reception or the PG Law Office LIF 3.5.

Centre for Commercial Law Centre reception +44 (0)20 7882 8100

Examinations – format and past papers

If you have any questions about the examination paper format prior to sitting them, you should refer them to either the teaching academic concerned or to one of the Programme Directors. You will automatically have access to the Past Examination Papers Library within QMplus.

Postgraduate Law Programme Noticeboards

For each programmes we use specific QMplus noticeboards throughout your study year, to post announcements specific to your studies and other events. 

The early weeks

During the first few weeks of teaching period one in particular, there could be changes to class venues or rooms. Once notified to the PG Law Office, these amendments will be posted onto the QMplus Noticeboard under the Important Announcement heading.  Only the most urgent announcements will be added here as this will also generate an automatic email to ALL students. 

You are advised to check the QMplus Noticeboard regularly during the first few weeks of the programme as other information may be added that does NOT generate a reminder email but could be important. (Please note, however, that it is sometimes difficult to notify students in advance of any last minute changes).  However, please note that once your taught modules have been confirmed, notification of any class cancellations or change of venue etc. on an individual module will normally be notified to you at class level OR via the QMplus page for the individual module concerned.

Dissertation Support Noticeboard

This noticeboard is used to support and notify you of issues relating to the Dissertation element of your programme. Both the CTWL staff and the PG Law Tutor(s) will use this board to notify you of changes/availability. It also has some useful guidance documents on dissertation writing generally.  It is also the point of submission for your dissertation title/proposal AND the dissertation itself.  

Individual Programme Noticeboards 

You will automatically have access to a noticeboard which is specific to your programme of study. For example, if you are studying LLM Intellectual Property, you will have automatic access to the ‘Intellectual Property Law Noticeboard ’.

Note: Some programme pages are combined for related areas, please see list below. (These combinations are largely the same as those used during inductions) 

These pages will be used to send you notices and invitations which are specific to your area of study so do remember to check them regularly.  

If you feel that this may benefit your study, you can request to be added as a guest on ONE additional programme page.  Please email the QMplus Helpdesk at qmplus.cclshelpdesk@qmul.ac.uk

These requests will be monitored and approved by the QMplus team.


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