Student Handbook 2023/24 (Cert IP / Cert Trade Mark Law and Practice AND MSc Management of IP)

QMUL will communicate with you in a variety of ways. Formal correspondence will be sent to you by letter, and it is important that you keep Queen Mary up to date with your personal details and address, you can do this online via the MySIS record system: 

http://www.arcs.qmul.ac.uk/students/mysis-record/index.html

However, it is most common for the Centre for Commercial Law Studies, QM and the Students Union to contact you by e-mail. You are assigned a university e-mail address when you enrol, and you are responsible for checking this account on a daily basis. All major notifications and updates will be sent to you by email first.

We will ALWAYS use your QMUL allocated email address to contact you. It is NOT possible to use a personal email address for this purpose. You may re­direct your QM email to a personal email account. Details on how to redirect email can be found when you log in.

You can access your email account by logging on to a QM computer, or, if you are not on campus, at: www.my.qmul.ac.uk  

If you are unsure of your computer username and password, please contact IT Services email: its-helpdesk@qmul.ac.uk  Tel: +44 (0)20 7882 8888.

We CANNOT take responsibility for you missing vital information if you have not checked your QM account.

You can also opt to have all emails forwarded to your QM email account form your personal email account. 

As with any communications we cannot guarantee that last minute cancellations of lectures or tutorials will reach you in time.

Email Best Practice and Etiquette

Note the following guidelines for effective communication:

• All email communications must take place using the QMUL email system (you must use your QMUL email address).
• You must be sure to include your full name and student id number in every message.
• You should check your QMUL email every working day (please note Saturday, Sunday and bank holidays are not working days) during the teaching and examination terms.
• Emails should be written in a suitable and polite register and should not use slang or informal abbreviations.
• The subject line should be completed.
• The email must be addressed to someone i.e. your tutor and must be signed off with an appropriate closing phrase.
• You must not send blank emails.
• You should only email one email address, if you must copy in another person or department for information only make sure that it is relevant but in all cases, the person or department you require action from should be in the ‘To’ line and anyone else in the ‘CC’ line. Copying in lots of different department may mean you do not get a response.

We can respond more quickly to your emails if you create an email signature in outlook containing your name, student ID and programme of study. This helps us look up your information more efficiently and enables us to act on or to forward your enquiry to the most relevant person. Information about how to do this can be found here https://support.microsoft.com/en-us/office/create-and-add-an-email-signature-in-outlook-on-the-web-5ff9dcfd-d3f1-447b-b2e9-39f91b074ea3

Please note that your email account will expire around two months after graduation so please ensure that you back up any essential information for detail about email please see this page https://www.its.qmul.ac.uk/support/faqs/