Student Handbook 2025/26

Formal Communications

• Official correspondence will be sent to you electronically.
• Keep your personal details up to date via MySIS: Update My Record.

Email

• You will be assigned a QMUL email account at enrolment.
• All official communication will be sent to this address only. Personal email accounts cannot be used for university correspondence.
• You may redirect your QMUL email to a personal account, but the responsibility for checking remains with you.
• Access your email: QMUL Webmail.
• For login issues, contact IT Services:
  its-helpdesk@qmul.ac.uk |  +44 (0)20 7882 8888

Queen Mary cannot take responsibility if you miss important information because you did not check your QMUL account.

Best Practice for Email Etiquette

When emailing staff, please follow these guidelines:

• Use your QMUL email address only.
• Always include:
• Your full name
• Your student ID number
• Your programme of study
• Check your email every working day during term time.
• Write in a polite, professional register (avoid slang and text-style abbreviations).
• Always complete the subject line.
• Address the recipient appropriately (e.g. “Dear Dr…”) and close with a polite sign-off.
• Do not send blank emails.
• Only copy in others if directly relevant. Place the person responsible for action in the “To” field, and use “CC” for information only.

Email Signature

Adding a standard signature helps staff process your query more quickly. Include:

• Name
• Student ID
• Programme of study

Guidance on creating a signature: How to add an Outlook signature

After Graduation

Your email account will close approximately two months after graduation. Please ensure you back up any important messages or files in advance. For details: IT Services FAQs