20. Student Services

20.3. I.T. Services

We aim to provide exceptional support and innovative solutions to make your academic journey smoother and more enjoyable.

From the moment you step foot on campus, our comprehensive range of services is available. We understand that seamless access to email and the internet is essential for your studies, and we have implemented state-of-the-art technology to ensure a fast and reliable connection. Our high-performance computing resources are tailored to support your research endeavours, enabling you to push boundaries and make ground-breaking discoveries.

We have strategically placed computer rooms throughout the campus to cater to your needs. Equipped with the latest technology, these rooms are readily available for you to utilise. Logging in with your Queen Mary username and password grants you access to all the applications necessary for your coursework. We want to empower you with the tools you need to succeed.

Your IT Account: Details of your Queen Mary username and password will be emailed to your personal address before enrolment. Don't hesitate to contact the service desk – details below – if you have not yet received these.

The IT Service Desk is your primary contact for all IT help, support and advice. Students and staff can use Live Chat with the Service Desk 24/7 https://www.its.qmul.ac.uk/about/contact/ , call on 020 7882 8888 or raise a ticket via the Self Service portal https://servicedesk.qmul.ac.uk/. The QMUL IT Service Desk is the first point of contact for all IT issues for our entire user community (including staff, students and visitors). We are dedicated to providing you with a high-quality user experience and are on campus Monday to Friday, from 7 am-7 pm (with out-of-hours support available 24/7/365).

Find an available PC on campus: Use the interactive map at http://availability.stu.qmul.ac.uk/ to locate available PCs on campus

Laptop Loan Service – for Students

QMUL students can borrow DELL laptops from the self-service machine on the ground floor at Mile End and Whitechapel Library. We offer 180 laptops for loan at Mile End Library and 24 at Whitechapel Library. Laptops can be borrowed for up to 8 hours*.

*More details can be found here: https://www.qmul.ac.uk/library/using-library-services/borrowing-basics/laptop-loan-/#d.en.831133

AppsAnywhere and Free and Discounted Software for Students

Students have access to a range of free and discounted software such as Office 365, SPSS  and NVivo etc., more details and how to request this can be found here: https://www.its.qmul.ac.uk/support/self-help/software/free-and-discounted-software/

Our ‘AppsAnywhere’ service allows you to access some of Queen Mary’s specialised apps when away from your department or off campus using your personal computer and QMUL account  Apps anywhere - IT Services (qmul.ac.uk)

Print, Copy, Scan:

The Central Print Service has printers located across every campus for student use, offering copying and scanning facilities in addition to printing.

Our wireless printing services offer you the convenience of printing from anywhere at any time.

More information about wireless printing services is available on the  ITS web page at Wireless Printing - Library Services (qmul.ac.uk)

The cost of printing and photocopying is automatically deducted from your MyPrint account linked to your student ID card.  Printing and photocopying are charged per click with one click equalling one side of printed paper (Each Side).

  • Black & White A4 – 5p​
  • Black & White A3 – 10p​
  • Colour A4 – 20p​
  • Colour A3 – 40p

The Copy Shop

With an on-campus location, the CopyShop offers comprehensive print services to students, staff and external customers both locally and globally, and are always available to give advice. The quick, professional and cost-effective service supports students throughout their time at Queen Mary offering fast turnaround times from two hours.

The CopyShop can print a range of items, some of which include leaflets/flyers, invitations, tickets, lecture notes, programmes, posters, theses/dissertations, display banners and exhibition stands. 

We offer 

  • a range of finishing services, including wire binding, soft (Morgana) binding and booklet production.
  • Large format posters: printed up to size A0 on gloss, matt or fabric materials with bespoke sizes up to 900mm wide-to-any length.
  • Your thesis or dissertation can be printed and bound in-house with an external service available for hard-bound copies.

Book Scanning Service: The CopyShop offers students a professional scanning service. If you wish to retain a section of a publication for study use, the CopyShop produce high quality, clear images without fingerprints, black areas and poor-quality results.

We can also scan materials you wish to include in your research materials in the correct format you need.

Wi-Fi: The wireless network you use to connect your devices is Eduroam. Instructions on how to connect your devices to our Wi-Fi network can be found at Wi-Fi - IT Services (qmul.ac.uk)

Halls of residence are fully networked with Wi-Fi and each study bedroom has both Wi-Fi and a wired socket for your convenience.

Access to e-mail, QMplus, the online learning environment and other services relevant to your study at Queen Mary is available online.

Mobile app: Queen Mary’s mobile app is available as a native app for Android (version 2.3.3 or higher) and iOS (version 6.0 and above) devices. The app allows you to do a number of things on the move, including: checking your course timetables, logging into QMplus and your Queen Mary email, searching for and renewing library books directly from your phone.

 

Policies: The use of IT facilities is covered by University regulations prohibiting, among other things, software piracy and unauthorised computer use. IT Services policies are published here: http://www.its.qmul.ac.uk/governance/policies/index.html.

The IT Services website contains information on several of our services and includes a range of self-help guides http://www.its.qmul.ac.uk/support/index.html.

 

Contact the IT Service Desk

IT Live Chat: www.its.qmul.ac.uk

Self Service: https://servicedesk.qmul.ac.uk/

Email: servicedesk@qmul.ac.uk

Telephone: 020 7882 8888 (24/7)