Student Support

Our face-to-face service operates Monday to Friday between 10:00 - 16:00 (and between 08:00 -10:00 and 16:00 – 17:00 for urgent queries). Our email service operates Monday to Friday between the hours of 08:00 - 17.00. Our inbox is not monitored outside of these hours, on weekends, or on public holidays. We aim to respond to all student queries within 1-3 working days, which may increase to 3-5 during busy periods.  

To speak with a member of the team you can book a Student Support Appointment here: Click HERE to book a meeting with SAPS 

If you need urgent immediate care, or you are experiencing a Mental Health Crisis, you should seek help at your nearest Clinic, call 112 and/or go to your local A&E (GGH or Mater Dei).  

HELPLINES AVAILABLE IN MALTA/GOZO 

1579 or 179 – national support helpline available 24/7 

2545 3950 - Crisis intervention Service (Mon-Sun 7am – 5:30pm) 

International helpline finder: Https://findahelpline.com/?fbclid=IwdGRjcAMmELVjbGNrAyYQq2V4dG4DYWVtAjExAAEe4gYOvWeyNsdVumQIAr9aI24… 

 We have put together a list of resources for you to access ahead of us replying to you, feel free to reach out to the appropriate department/team:  

General Student Enquiries - for general enquiries please email Student-support-malta@qmul.ac.uk  

To apply for an Exam Access Arrangement or SpLD support (DDS)- please email dds@qmul.ac.uk. Alternatively, to book an appointment directly with the FMD Disability Advisor, Kay Hall:  

50-minute appointment in person or Online 

20-minute appointment in Garrod Building or Online 

Student Support Cards – we provide and create student support cards and health passports, please book an appointment with us to discuss.  

Appeals: For all appeal related information have a look at this website. For impartial advice around appeals, find more information here Academic Appeals - Directorate of Governance and Legal Services 

Assessment: ihse-assessment@qmul.ac.uk  or k.dudney-long@qmul.ac.uk 

EC Advice & Guidance: Extenuating-Circumstances-Policy.pdf 

Fees/Funding - for queries related to funding/fees please email t.rapa@qmul.ac.uk  

Mental Health Support and Therapy – Please come and speak with the team to discuss your unique needs and arrange a referral.  

Study Skills – For more information on Study Skills options available to you, please come and speak with the team.  

Careers & Enterprise - Please find more information about Careers & Enterprise on our website. To book a careers guidance appointment with your FMD Careers Consultant, Stefan Couch, please book online or via email by contacting S.Couch@qmul.ac.uk