Section outline



    • The first few weeks back at university are always confusing. Don't worry - there is lots of help and support available!

    • School-Level Support

      The SPIR Undergraduate Info Zone contains a huge wealth of information about your studies. If you have a question, it might be answered there.

      If your query is not covered elsewhere in this guide and you need to speak to a specialist support officer, we have scheduled some live 1-1 drop in sessions. These drop in sessions will be held using Microsoft Teams. You should be able to connect by clicking on the relevant link but if not, please find download, installation and usage instructions here. 


      Timetable enquiries: spir.timetable@qmul.ac.uk

      Module Registration enquiries: spir.modules@qmul.ac.uk



      Visting the School Office

      We will have a small team available at the school reception on the second floor of the Arts One building to take brief queries from students who are unable to find the answer to their query in the SPIR Undergraduate Info Zone. Their role will be to assist you with: 

      • Answering your queries, where possible, or direct you to the most appropriate source of advice 
      • Recommend other University support services that can help 


      The reception will be open from 10:00 – 16:00 Monday to Friday. 





    • University-level Support

      IT Services

      Can help you get set up on QMUL's IT systems and fix problems with the computer you are using to access blended learning.


      Finance

      It’s important to apply for student finance as soon as possible, as applications can take several weeks to be approved. The funding you may be eligible for varies depending on your level of study and nationality, so take a look at our money pages to check you’re getting all of the income you’re eligible for. https://www.welfare.qmul.ac.uk/money/




      Student and Academic Services

      Provides a host of different support services, including:

      Student Enquiry Centre: This team deal with enquiries regarding student documentation, ID cards, Bursaries, Exams and more. Their details are here. If you would like to book an appointment to speak to a Student Enquiry Centre staff member either in person or remotely you can do this through SEC Online in your MySIS portal.


      Advice and Counselling: practical advice on things like money, housing, visas, transitioning to university, and so on; and counselling services to support students experiencing psychological distress.

      Disability and Dyslexia Service: provides advice and support to students with disabilities; can diagnose learning difficulties/ differences, or provide assistance to those with pre-diagnosed conditions, including discounts on computing equipment and coursework coversheets to guide academics when marking your work.

      Careers and Enterprise: can help you plan for your career and gain work experience and paid employment from day one at Queen Mary.

      Library Services: can help you gain access to library resources and provide practical support with your research. The Library also has a comprehensive welcome/induction sub-site prepared for 2020, covering all the available support, plus how the Library is operating under pandemic conditions.

      Learning Development (aka Academic Skills Enhancement): provides a course on transitioning to university, a short online course on learning online, and extensive support to students in developing their academic skills - research, writing, arguing, and so on.

      Language Centre: provides free in-sessional courses on improving your academic English, both spoken and written. Extremely useful for all students, whether native English speakers or not.

    • Queen Mary Student Union (QMSU)

      QMSU hosts a wealth of student societies covering all sorts of sporting, intellectual and social interests and activities - a great way to meet new people.

      It also has an independent Academic Advice service that can be useful if you are experiencing significant difficulties at Queen Mary.

      And their Freshers 2021 Welcome events can be found here.