Section outline


    • Image of Queen's Building with banner "How To Get Help"

      The first few weeks back at university are always confusing. Don't worry - there is lots of help and support available!


    • University-level Support

      IT Services

      Can help you get set up on QMUL's IT systems and fix problems with the computer you are using to access blended learning.


      FINANCE

      It’s important to apply for student finance as soon as possible, as applications can take several weeks to be approved. The funding you may be eligible for varies depending on your level of study and nationality, so take a look at our money pages to check you’re getting all of the income you’re eligible for. https://www.welfare.qmul.ac.uk/money/




      Student and Academic Services

      Provides a host of different support services, including:

      Student Enquiry Centre: This team deal with enquiries regarding student documentation, ID cards, Bursaries, Exams and more. Their details are here. If you would like to book an appointment to speak to a Student Enquiry Centre staff member either in person or remotely you can do this through SEC Online in your MySIS portal.


      Advice and Counselling: practical advice on things like money, housing, visas, transitioning to university, and so on; and counselling services to support students experiencing psychological distress.

      Disability and Dyslexia Service: provides advice and support to students with disabilities; can diagnose learning difficulties/ differences, or provide assistance to those with pre-diagnosed conditions, including discounts on computing equipment and coursework coversheets to guide academics when marking your work.

      Careers and Enterprise: can help you plan for your career and gain work experience and paid employment from day one at Queen Mary.

      Library Services: can help you gain access to library resources and provide practical support with your research. The Library also has a comprehensive welcome/induction sub-site prepared for 2020, covering all the available support, plus how the Library is operating under pandemic conditions.

      Learning Development (aka Academic Skills Enhancement): provides a course on transitioning to university, a short online course on learning online, and extensive support to students in developing their academic skills - research, writing, arguing, and so on.

      Language Centre: provides free in-sessional courses on improving your academic English, both spoken and written. Extremely useful for all students, whether native English speakers or not.

    • Queen Mary Student Union (QMSU)

      QMSU hosts a wealth of student societies covering all sorts of sporting, intellectual and social interests and activities - a great way to meet new people.

      It also has an independent Academic Advice service that can be useful if you are experiencing significant difficulties at Queen Mary.

      QMSU will also have a raft of events for Freshers 2021 Welcome. You can see these events and register for them here.

    • FREQUENTLY ASKED QUESTIONS


      I am a continuing undergraduate student and I would like to discuss my module choices?

      You can check the modules you’re registered on in the MySIS module registration area. https://mysis.qmul.ac.uk/urd/sits.urd/run/siw_lgn

      Module Add/Drop requests should be emailed to spir.modules@qmul.ac.uk Please do NOT request the module change via MySIS.

      Please review the relevant module availability document sent to you in an email before submitting your request. Even modules which currently have space may be full at the time you send your request, we will respond to your request as soon as possible.

      If you are already on a waiting list for a module we will notify you if space becomes available for that module.

      To add an Outside Module, you must contact the outside school directly for permission and forward that permission once received to spir.modules@qmul.ac.uk

      The online QMUL module directory 21-22, will provide you with information on modules within and outside of SPIR, including assessment information of the module - https://www.qmul.ac.uk/modules/

      The deadline to request a module change is Sunday 10 October 2021 (Sunday of teaching week 2). Students can only change optional modules, not compulsory modules.

      For assistance with Module Registration students should email – spir.modules@qmul.ac.uk



      If I change modules how will this affect my timetable?

      New module timetable - If you are added to a new module we will email you with your timetable details, your personal timetable may take a few days to update. If you are added to an outside module you must contact the outside school for the timetable.

      We have provided a brief overview of each module’s timetable structure so that you can check if a session is missing from your timetable for any given SPIR module. See module structure document for the relevant year group.

      Please note that the timetable may be subject to changes, Students must check for updates before teaching begins. Announcements will be made if any changes are made to a student’s timetable after Term-A has begun.

      If a student wants to change their timetable due to an urgent issue SPIR will try to accommodate their request. We cannot guarantee we can change a student’s timetable to resolve clashes with outside activities such as work commitments.

      For assistance with a SPIR timetable issue, to report a timetable clash and/or to request a timetable change students should email – spir.timetable@qmul.ac.uk