Section outline

    • Q: What do I do if there are problems with the platform or with the paper?

      A: If you experience any issues with QMplus or your exam paper, please email sems-office@qmul.ac.uk immediately.  


        Q: What should I do if I can't submit to QMplus?

      A: Combine all your completed answers in a PDF file and name the file as so: STUDENT NUMBER_MODULE CODE. Send your completed exam file to sems-onlineassessment@qmul.ac.uk BEFORE the deadline. Please note that submissions received after the deadline will not be accepted and will result in a 0/NS being awarded. 


       Q: My completed exam document exceeds the 50MB file upload limit. What should I do?


      A: Please use the Adobe PDF file compressor to downsize the size of your document.


      Q: I would like more feedback on my exam mark, what should I do?


      A: You should contact your Module Organiser in the first instance to discuss feedback on your exam performance.


       Q: I don’t agree with my mark, what are my options?


      A: You should first make sure you have consulted any feedback you have received and contact the Module Organiser should you wish to discuss further. Please note that it is not possible to appeal a mark based on not agreeing with academic judgement. However, if you believe there has been a procedural error with your mark, please email sems-office@qmul.ac.uk in the first instance to investigate and if they are unable to find an error, you can formally appeal under the Appeals Policy.


         Q: What happens if I fail my exam?
       
      A: If you do not pass your module on the first attempt, you will have the opportunity for a resit at the next available session (typically in August for January and May exams). More details can be obtained from your School.
      If Extenuating Circumstances are approved, your School Office will provide guidance on the timing of your next exam attempt.


      Q: My question is not answered here. Where can I find more information?

      A: Please have a look at the FAQ via the Academic Registry.