This is a staff development course, primarily intended for those working in professional service departments or in support roles in the schools. 

A practical module, exploring some of the principles of effective (and ineffective) problem-solving and decision-making with a number of exercises to enable participants to test and evaluate a range of tools. Completing the coursework element can contribute to the achievement of a Level 3 Certificate accredited by the Institute of Leadership and Management.

If you would like to attend the course you can view the sessions available to attend and book a place on one that suits you by visiting the Centre for Academic and Professional Development's course booking website and searching for it by code or title. If you would like more information or to discuss whether this course is suitable for you,  please email profdev@qmul.ac.uk.