Topic outline

  • General

    QMplus Help & Support
    QMplus Help & Support

    Useful links for Staff

    Useful links for Students

    QMplus Performance Survey

    If you are experiencing performance issues with QMplus we would like to hear about them. We have created a short survey form that asks all the questions we need to help us analyse what the issues may be. You must be logged in to complete the survey.


    Performance survey

    Recommended Browsers

    The team supporting QMplus and QMplus Hub work hard to test the software on as many browser environments as possible to ensure it works well. We cannot, however, test on every possible Desktop, Laptop, Tablet or Mobile Browser available. Where possible we would advise installing the latest versions of browsers. Please raise a helpdesk ticket if you experience difficulties.

    Desktop browser support for QMplus
    Browser Minimum version Recommended version Notes
    Chrome Chrome  30.0 latest
    Firefox Firefox 25.0 latest
    Apple Safari Safari 6 latest
    Internet Explorer  IE 9 latest Version 10 reqrd for drag and drop of content from outside the browser

    Top Guides for Admins

    The Help & Support area of the ELU website has all our admin guides, here are a selection of our most popular.


    View All User Guides

    Learn more about QMplus and E-learning

    There are a number of ways that QMplus staff can learn more about how QMplus works:

    • The E-learning Unit runs regular workshops for beginners and advanced users of QMplus - for details please type in QMplus in the title section of our bookings page.
    • We have an active QMplus users group in QMplus Hub - You can find out how to join by reading this guide.
    • We run a QMplus community forum which meets at regular intervals to share best practice and talk about developments in the system.
    • We communicate with all interested users through a monthly newsletter. Join the mailing list now.
    • We post updates and news about the system on the E-Learning Unit website.

    Focus on...Bespoke sessions

    If the sessions on our scheduled programme aren’t what you want (or when you want), we are also happy to run bespoke sessions that are tailored to the needs of your team. We will try to cover any topic you might need. For example, if your department is using Turnitin for student assignment submission, we could work with you to create processes specific to your team and then deliver training to those processes.

    Send us an email outlining your requirements to: elearning@qmul.ac.uk


    Bespoke sessions

    E-learning Advice for Staff

    There are many ways you can get advice about e-learning at Queen Mary
    • Some schools, departments or institutes have dedicated local e-learning support so ask around to see if yours does.
    • You can make an appointment with a member of the E-learning team   to discuss your individual needs on a one-to one basis or you may ask a member of the team to assist you in providing advice on a strategic approach to the use of technology e.g. in providing feedback or in helping improve student engagement.
    • Our website contains advice about how and why to use e-learning.
    • We also offer consultancy services  to schools, faculties and course/programme teams on e-learning