Learning Outcomes and Assessment Criteria

Learning outcomes

Assessment criteria

1      Understand the nature and importance of the communication process in the workplace

1.1

1.2

1.3

1.4

Explain the importance of effective communication in the workplace

Describe the stages in the communication cycle

Identify possible barriers to communication in the workplace

Explain how to overcome a potential barrier to communication

2      Understand the methods of communication

2.1

2.2

2.3

2.4

2.5

Describe the main methods of written and oral communication in the workplace and their uses

Identify the main advantages and disadvantages of written methods of communication

Identify the main advantages and disadvantages of oral communication

Explain how non-verbal communication can influence the effectiveness of oral communication

Explain the value of feedback in ensuring effective communication

3      Be able to assess own effectiveness in communication

3.1

3.2

Assess own performance in a frequently used method of communication

Identify actions to improve own performance in communicating