Learning Outcomes and Assessment Criteria

Learning Outcomes

• Understand the effectiveness of own organisation in dealing with workplace stress and conflict
• Be able to improve the management of workplace stress and conflict in own area of responsibility

Assessment Criteria

• Evaluate the effectiveness of the organisation in recognising workplace stress and conflict and providing the necessary support mechanisms
• Plan improvements to the identification and approach to dealing with workplace stress and conflict in own area of responsibility
• Critically evaluate own ability  to identify and deal with workplace stress and conflict effectively in own area of responsibility
• Implement improvements to the identification and approach to dealing with workplace stress and conflict in own area of responsibility