Learning Outcomes and Assessment Criteria

Learning Outcomes

• Understand the effectiveness of the organisation and own ability to manage and improve quality to meet customer requirements
• Be able to plan and implement projects to meet, and if possible exceed, customer requirements

Assessment Criteria

• Critically assess the organisation’s effectiveness in managing quality to meet or exceed customer requirements
• Evaluate own ability to manage quality to meet or exceed customer requirements
• Develop an improvement plan that is designed to meet and, if possible, exceed customer requirements
• Implement improvement plans designed to meet or exceed customer requirements