Learning Outcomes and Assessment Criteria

Learning Outcomes

• Understand the needs and/or expectations of others
• Know how to meet the needs and/or expectations of others
• Know how to manage relationships where it is not possible to meet the needs and/or expectations of others

Assessment Criteria

• Identify and examine the needs and/or expectations of customers, colleagues, key stakeholders and relevant others in the workplace
• Explain the importance of knowing what customers, colleagues, key stakeholders and relevant others in the workplace require
• Determine ways of meeting the needs and/or expectations of customers, colleagues, key stakeholders and relevant others in the workplace within organisational constraints
• Explain ways of checking that the needs and/or expectations of others have been met
• Describe ways of dealing with difficult situations where it is not possible to meet the needs and/or expectations of others within organisational guidelines and constraints