Learning Outcomes and Assessment Criteria

Learning Outcomes

• Understand the value of assessing performance to meet organisational and individual needs
• Know how to manage performance of individuals in the team
• Understand the value of feedback in the workplace
• Know how to manage underperformance in the workplace

Assessment Criteria

• Describe the value of formal and informal performance assessment in the workplace
• Explain the role of the first line manager in performance management
• Identify ways to ensure fair and objective formal assessment
• Explain how to set SMART objectives for a team member
• Explain how to set performance standards for a team member
• Explain how to measure performance against agreed standards
• Explain the importance of feedback to improve performance
• Describe how to give effective feedback
• Identify potential areas of underperformance in the workplace
• Identify causes for failure to meet agreed performance levels
• Describe actions to restore performance to acceptable levels