SMS MSc Student Handbook 2018/19
11. Student Services
AN INTRODUCTION FROM THE Student Enquiry Centre
The Student Enquiry Centre team provide support to all Postgraduate Taught students and can help with a wide variety of queries. If you are not sure about something or do not know who to contact, we can help. We are located on the ground floor of the Queens’ Building, CB01. Our contact details are:
Student Enquiry Centre Online (accessed via MySIS - www.arcs.qmul.ac.uk/students/sec/SEC-online).
Email: studentenquiry@qmul.ac.uk.
Telephone: 020 7882 5005.
Follow us on twitter @QMULSEC https://twitter.com/QMULSEC.
Health
The Student Health Service (SHS) is a free part of the National Health Service (NHS) providing a wide range of services. Students living in QMUL accommodation at Mile End or Whitechapel and students living in the borough of Tower Hamlets (E1, E2, E3 and E14) are encouraged to register with the SHS (located on campus in the Geography Building, Mile End (number 28 on map). You can see a doctor or nurse there every weekday during term time. If you cannot register with the SHS, you can find your nearest doctor through the NHS website. QMUL students who are not registered patients may be able to use the service in certain circumstances. Please visit SHS for further information.Disability and Dyslexia Service
The university’s Disability and Dyslexia Service (DDS) offers advice, guidance and support for students with disabilities, including specific learning difficulties like dyslexia and dyspraxia, from application through to graduation. The range of support that the DDS is able to provide includes:
- Support and guidance in applying for the Disabled Student’s Allowance (DSA);
- Support for international disabled students;
- Liaison with staff in QMUL’s Schools regarding ‘reasonable adjustments’;
- Support in ensuring that course materials are fully accessible;
- Screenings for students who think that they might have specific learning difficulties;
- Referrals to assess whether or not a student has a specific learning difficulty;
- Specialist one-to-one study skills support for students with dyslexia and other specific learning difficulties;
- Specialist mentoring support for students with mental health difficulties and autism;
- On-site DSA needs assessments;
- Access to non-specialist human support, e.g. note-taking;
- Access to assistive technology;
- Guidance in accessing examination concessions such as additional time.
Their contact details are:
Telephone: 020 7882 2756.
Web: www.dds.qmul.ac.uk.
Email: dds@qmul.ac.uk.
an introduction from Residential Services and Support
Residential Services incorporates Housing Services, based in the Housing Hub, Feilden House, Westfield Way at Mile End, deals with halls applications, room allocations, room transfer requests, summer accommodation and residential fees and provides a comprehensive alternative housing service.
There is a 24 hour Reception, based in France House, Westfield Way at Mile End, handling all enquiries relating to the management of residential accommodation, including reporting of repairs and cleaning issues.
Residential Support, also based in the Reception France House, provides support to halls residents, handles issues relating to discipline, pastoral care, social events and complaints.
If you are a resident in Queen Mary accommodation you should consult the Residents’ Handbook for comprehensive information on all hall related issues, and contact details for the relevant section of Residential Services. The contact details are:
Contact Residential Services:
Telephone: 020 7882 6474.
Email: residences@qmul.ac.uk.
Contact Residential Support:
Telephone: 020 7882 5064.
Email: residential-support@qmul.ac.uk.
Website: www.residences.qmul.ac.uk.
Queen Mary University of London Students' Union (QMSU)
Queen Mary Students' Union is a democratic membership organisation that is the voice of all Queen Mary students. The Union ensures that Queen Mary and the wider community are listening to what students want and works to improve students’ experience. The Union is led by students across Queen Mary. Every Queen Mary student is automatically a member of the Union and has a say in how it is run through elections and their representatives. QMSU also offers advice and support to every Queen Mary student.
The Union provides a number of student-run activities, like sports clubs, societies, student media and volunteering, as well as student-led events and services in Mile End and Whitechapel including a sport and fitness centre and several shops and venues.
Faith at QMUL
QMUL welcomes over 25,000 staff and students on its campuses in London and is committed to encouraging religious understanding, freedom of speech and open social interaction.
QMUL is proud of its diverse multicultural population. With a variety of faiths among staff and students, our facilities are designed to be places where people of all faiths are welcome to use the spaces for contemplation, reflection, meditation and worship.
Please, visit Faith at QMUL for further information, including facilities and services, policies and guidelines and other useful information.
MUSIC
Music is central to cultural provision at Queen Mary. Music at QMUL can help if you are interested in applying for music scholarships, joining an ensemble, taking up tuition or simply attending one of the many musical events organised by Dr Paul Edlin, Director of Music. Please, visit Music at QMUL for further information.
Volunteering
There is a range of volunteering opportunities available to Queen Mary students through Provide Volunteering, a scheme that offers students the chance to get involved in the local community, with charities and organisations in Tower Hamlets and across London. Provide Volunteering gives students the opportunity to make a difference, develop valuable skills and get involved in their local area. Full information is available at Queen Mary Students' Union Volunteering.
