STA Student Handbook (Taught Programmes) 2026/27

Appeals and Complaints

Appeals

An academic appeal is a request to review a decision about progression, assessment or award. Before you submit a Formal Appeal, please speak to you advisor or contact the School via AskQM about the decision you wish to appeal. In many cases, issues can be resolved without the need for an official appeal. You should be able to request feedback on your marks or degree classification from the module convenor or advisor, as appropriate.

If you wish to submit an appeal then you must complete the appeal form within 14 days of the notification of the decision you want to challenge. Please note that appeals against academic judgment (e.g. marks) are not permitted.

Further information about the grounds for appeal and how to submit a Formal Appeal can be found on the Queen Mary website: https://www.qmul.ac.uk/governance-and-legal-services/student-appeals/appeals/

 

Complaints

If you wish to make a complaint, please contact the School via AskQM in the first instance. We will then be able to refer your complaint to the appropriate person (for example, the Head of Department) and will be able to let you know what is happening with your complaint.  

In many cases, complaints can be resolved informally without need for a formal complaint. 

If your issue it not resolved through the informal process then you will need to complete the Stage 1 complaint form and submit this to the School for investigation under the Student Complaints Policy.