IT and language learning facilities

IT services

Our services to support students range from email and internet access, to state-of-the-art teaching and learning facilities and high performance computing in support of research. There are a number of rooms around the campus that contain computers which students can use. You sign in using your QMUL username and password. In general, any computer you use on campus will have all the applications that you need for your course available to you.

Your IT Account: Details of your QMUL username and password will be emailed to your personal address before you enrol.

The IT Service (virtual) Desk is the first point of contact for all IT help, support and advice. You can Live Chat with the Service Desk 24/7 www.its.qmul.ac.uk/about/contact, call   on 020 7882 8888 or raise a ticket via the Self Service portal servicedesk.qmul.ac.uk/esc. 

 Should you require in-person support then please contact us via Live Chat and we can book you in. Our opening hours are Monday to Friday, 7am-7pm. 

Find an available PC on campus: an interactive map showing which rooms have empty seats availability.stu.qmul.ac.uk

Microsoft 365 training for students: you can find videos and training guides for all the Microsoft 365 apps and services that Queen Mary students have access to here

Print, Copy, Scan: There are printers located across campus to use, with all devices offering both copying and scanning facilities alongside printing. Wireless printing services are also available and more information can be found on the ITS webpage. The cost of printing and photocopying is automatically linked to your MyPrint account, which is linked to your student ID card. You are charged for printing and copying by clicks (1 click = 1 side of paper). The cost of a single side is 4p but drops to 3.5p when you print double-sided. All students will receive £10 each year through your MyPrint account to use for printing and copying.  

The CopyShop: A quick, professional and cost-effective photocopying and printing service. We can print a range of items for you, including: Theses/Dissertations, Lecture notes, Posters and much more.

Wi-Fi: The wireless network you use to connect your devices is eduroam. Halls of residence are fully networked with Wi-Fi and a wired socket in each study bedroom. Access to e-mail, QMplus the online learning environment and other services relevant to your study at QMUL is available from the Internet as a whole.

Mobile app: QMUL’s mobile app is available as a native app for Android (version 2.3.3 or higher) and iOS (version 6.0 and above) devices. The app allows you to do a number of things on the move, including: check your course timetables, log into QMplus and your QMUL email, search for and renew library books directly from your phone

Language learning facilities

 The Multimedia Language Resource Centre in the Bancroft Building is timetabled for class-based sessions and may be used for self-access study when not in use for teaching. There are satellite-viewing facilities for foreign-language television channels.