School of Mathematical Sciences UG Student Handbook 2024/25

List of all QMUL Student Services (2 of 6)

Student enquiry centre

We provide support to all Undergraduate and Postgraduate Taught students and we can help with a wide variety of queries. If you are not sure about something or do not know who to contact, ask us!

We are located on the ground floor of the Queens’ Building, CB01

Contact

Student Enquiry Centre Online (accessed via MySIS - http://www.arcs.qmul.ac.uk/students/sec/sec-online/)

Email: studentenquiry@qmul.ac.uk

Telephone: 020 7882 5005

Bursaries, Grants and Scholarships

Student Loans

If you have applied for funds from Student Finance then you will receive the first instalment once you have enrolled fully for the academic year. If your payments do not arrive and you cannot remedy the problem with Student Finance yourself, please contact the Student Enquiry Centre, http://www.arcs.qmul.ac.uk/students/sec/. They will be able to assess for any actions needed by Queen Mary and advise you of the next steps.

Bursaries

Queen Mary Bursaries are assessed using the household income information provided to us from Student Finance.

If you do not wish to take out student funding, such as loans, but still wish to be assessed for a Queen Mary Bursary you will still need to apply for a household income assessment, full details on how to do this are on the Advice and Counselling Service website.

Full details of the Queen Mary Bursary, including eligibility, amounts and payment dates can be found on our website - http://www.arcs.qmul.ac.uk/students/finances/bursaries-grants-scholarships/qmul-bursaries/

Queen Mary Financial Assistance Fund

If you have exceptional or unforeseen costs or you are in financial hardship you could be eligible for help from the Financial Assistance Fund. The fund is there to help any eligible student who has a particular financial need but we cannot meet every application we receive and we cannot always meet all of the costs that you might apply for. Full details, guidance and an application form can be found on our website - arcs.qmul.ac.uk/QMFinancialAssistanceFund

Contact

Email: bursaries@qmul.ac.uk

http://www.arcs.qmul.ac.uk/students/finances/bursaries-grants-scholarships/

Dean’s Benevolence Fund

Students in the School of Medicine and Dentistry in financial difficulties may apply for grants or interest-free loans or a combination of both. Priority is given to students in good standing who need short-term assistance to help them complete their studies.

Contact Kate McFarlane (k.mcfarlane@qmul.ac.uk)

Telephone: 020 7882 2124

Advice and Counselling Service

The Advice and Counselling Service offers confidential, professional support services to all Queen Mary students. We have helpful advice and guidance for financial, immigration and other practical issues as well as emotional and mental health support on our website (welfare.qmul.ac.uk). You will also find information there about our services and contact details.

Financial, Immigration and Welfare Advice

Our Welfare Advisers can advise you on solutions and options relating to financial, immigration, practical and welfare issues. We provide specialist advice and support on all aspects of student finance (loans, grants, bursaries), hardship funds and welfare benefits. We can help you plan your budget and find out how to reduce your spending. If you are an international student we can advise you on your immigration rights. We can advocate on your behalf if you need help resolving an issue, for example with Student Finance England or the UK Home Office.

We offer dedicated support for students who no longer have contact with their family (estranged), and students who have experience of local authority care, and students from a refugee background. We also provide support for students experiencing domestic abuse or forced marriage.

Counselling

Life can seem like a struggle at times, and it is normal to sometimes feel a bit low or anxious. Sometimes, though, emotional and psychological issues can become too challenging, and may have a negative effect on your studies and well-being. Our Counsellors can help you to make sense of difficult experiences and feelings by providing the opportunity to think and talk reflectively, which can bring relief and meaningful changes.

The first step is meeting confidentially with one of our Counsellors to discuss what type of support might be most useful to you. This might be short term counselling, group therapy, cognitive behavioural therapy or a referral for longer term support or specialist services outside Queen Mary / in the NHS. For many students, just one or two sessions can really help. Our Counsellors are all highly experienced in working with students, and all types of issues.

Mental Health

We also have a mental health team who can advise and support you to manage a mental health condition while you are studying at Queen Mary. Our Mental Health advisers can advise you about the local NHS and other support services available in Tower Hamlets and the neighbouring boroughs as well as offering a range of interventions to help you manage your mental health.

Contacting the Advice and Counselling Service

For more information about available services and contact details please visit the Advice and Counselling Service’s website:

www.welfare.qmul.ac.uk

Email: via website online form

DISABILITY AND DYSLEXIA SERVICE

The university’s Disability and Dyslexia Service (DDS) offers advice, guidance and support for students with disabilities, including specific learning differences like dyslexia and dyspraxia, as well as mental health difficulties, from application through to graduation. The range of support that the DDS is able to provide includes:

• Support and guidance in applying for the Disabled Student’s Allowance (DSA)

• Support for international disabled students

• Liaison with staff in Queen Mary’s Schools regarding ‘reasonable adjustments’

• Support in ensuring that course materials are fully accessible

• Diagnostic assessments for students who think that they might have specific learning differences

• Specialist one-to-one study skills support for students with dyslexia and other specific learning differences

• Specialist mentoring support for students with mental health difficulties and autism

• On-site DSA needs assessments

• Access to non-specialist human support, e.g. note-taking

• Access to assistive technology

• Guidance in accessing examination concessions such as additional time

Contact

Telephone: 020 7882 2756

Web: www.dds.qmul.ac.uk/

Email: dds@qmul.ac.uk