Student Handbook 2024/25 (Cert IP / Cert Trade Mark Law and Practice AND MSc Management of IP)

20.4. Communications IT services and support LIF

We have an on-site support person from the IT Services department who will be able to deal with a small category of issues and requests Monday to Friday 9.00am to 5.00pm. Please notify the CCLS Reception about the issue who will contact the support person for you. Support can be provided on-site at LIF for the following:

• Wi-Fi
• Printing facilities
• IT Suite computers
• Basic issues with personal laptops / tablets / phones
• QMplus support is provided locally at CCLS (see section 3.8) or by the Service Desk

The IT Service Desk based in Mile End Campus will be able to deal with everything else and are your first point of contact if the CCLS support person is unavailable:

Tel: +44 (0)207 882 8888 (an internal-only phone can be found opposite the student printer in the LG floor IT Suite, dial 8888).

IT Live Chat: https://www.its.qmul.ac.uk/support/

Email: its-helpdesk@qmul.ac.uk  (non-QMUL addresses will be rejected)

Office hours: Monday to Friday, 8.00am to 6.00pm

Out of Hours phone support service, called NorMAN, can be reached by dialling the usual IT Service Desk number, 0207 882 8888. They can be contacted between 7pm - 7am on weekdays; all weekends, College Closures and Bank Holidays.